DAVID KUPRATIS Implementation Tech Analyst at The Guardian Life Insurance Company of America
Sole member responsible for the designing, configuring, troubleshooting, and rolling out Life Insurance software (Authoring tools). - Day to day tasks involves training, conducting meetings with upper management, and superb tracking and resolution of all reported user issues. - Participates in Product/System Business Requirements walk-through and review with the Business units, IT and vendors. - Utilizes software application authoring and testing tools; becoming the sole person responsible for the proficient use in these tools. - Develops user-acceptance testing scenarios and test cases for the component that they are assigned. - Performs user-acceptance testing for base system and/or Advanced Market Concepts; reports & reconciles software "bugs" following department testing processes and procedures. - Communicates and interacts with appropriate individuals and groups during testing to report bugs and identify changes that may impact data, workflow and/or functionality by utilizing department UAT standards and processes. - Assists in the identification and requirement definition of miscellaneous system enhancements (i.e. Deferred/outstanding issues/items from prior illustration releases). - Assists in the maintenance of Illustration documentation and release information. - Assists in the resolution and implementation of production problems as dictated by the end users.
