We are entering a pivotal era in enterprise technology where agentic transformation is redefining how businesses operate—moving beyond traditional digital transformation to AI systems that not only automate tasks but also make autonomous decisions; by 2028, Gartner predicts that 33% of enterprise software will include agentic AI capabilities, enabling 15% of routine decisions to be made without human intervention, and with 70% of organisations in Asia Pacific expecting disruption within 18 months, Malaysia is taking proactive steps through its National Artificial Intelligence Technology Action Plan to ensure AI adoption is not only efficient but also ethical and equitable.
