Hear my recorded phone call in the video.
A new Google review accuses Vulcan Imaging Associates of having collections contact a recent hospital patient (who who claims they were told they had paid in full). When the patients spoke with the collection agents, inquiring into the nature of the debts owed (another review mentions the collections people they are using are not in Alabama but are originating out of a foreign call center (OUTISDE USA)), the customer writes they were asked for personal information first including Social Security Number. After Vulcan left an email and local phone number in a review reply, this patient's attempts at getting them to write back or answer the phone were thus far futile. He also mentions something I noticed looking up reviews of this business: Vulcan Imaging often replies to online reviews with contact info and a receptive boiler plate response, but when you actually try to contact them, it never leads anywhere.
I was a patient of Vulcan Imaging MD Michael Brant Ruff who missed 6 inches of infection in my head / neck and evidence of a broken skull injury I almost died from in 2019. I include my April, 2022 call with Vulcan's Kim Mooney. She presides over 37 radiologists doctors in their group. I was told by Mooney that they "100% Stand By" a report of their radiologist who missed serious injuries in the MRI. She did not elaborate on who "they" were however. Mooney does not possess a medical license. I was also told they do not consult with patients and there was nothing their company could do in regards to my request to have a 2019 MRI scan reread, in which their doctor Michael Brant Ruff, stated I had no injuries and in which evidence of around 6 inches head trauma and infection can be observed. They would not put me in contact with the doctor or attempt to correct the error of their doctor.
Mooney gave me the phone number to reach the company CEO Eric Blackman (strangely she would not transfer me to him or his voicemail despite working in the same office with him).
More on my attempt to call (University Of Tennessee honors graduate) Neuroradiology specialist Dr. Michael Brant Ruff MD (Vulcan Imaging):
I'm a patient attempting to have a misdiagnosed MRI reread (Broken Skull). The truth of my issue is I had broken the underside of my skull, over about a year the wound became infected and infested with some type of parasite. I received a $600 bill from (Ascension) St. Vincent's Ambulatory Healthcare Network LLC in 2019 for this scan, I was told no injuries appeared here. Subsequent to this, between 2018-2019 I had several X-Rays and CT scans through Saint Vincent's East Hospital Birmingham AL., in which I was told no injury appeared. When I obtained my medical records of these scans, however, broken bone appears clearly in the underside of my skull in the exact area where I had (and still have) pain.
